Empowering our communities: Library support for AI literacy at UCL

Abstract

As generative AI (GenAI) continues to reshape higher education, libraries must adapt their services to support evolving user needs and practices. This article outlines how LCCOS (Library, Culture, Collections and Open Science) at University College London (UCL) is supporting AI literacy across its community. It describes the development of guidance and training for users, LCCOS staff development initiatives designed to build confidence and capability in the use of AI, and emerging approaches to evaluating AI tools to inform both library service decision-making and individual use. These activities are underpinned by a departmental AI strategy, which enables a coordinated and sustainable approach aligned with broader institutional priorities.