Adoption and everyday use of artificial intelligence by NHS knowledge and library professionals in England Part I: context and support

Abstract

Knowledge and library professionals in the UK are exploring the use of generative artificial intelligence (AI
and contributing to discussions concerning data and knowledge, in the context of a country keen to drive
the adoption of data driven services and digital technologies. In this article we introduce the drivers
adoption of AI within NHS Knowledge and Library Services (KLS) in England, and the methodologies employed
to upskill staff in new technologies. This is set against the backdrop of the ethics and risks associated with
which provide opportunities for KLS to improve services and support the safe and effective adoption of AI
follow up article we provide practical use case studies, to help inspire experimentation and adoption.