Serving library users during a pandemic: the case of Karlstad University Library, Sweden

  • Jakob Harnesk Karlstad University Library
  • Marie-Louise Eriksson Karlstad University Library

Abstract


During March 2020, all Swedish universities moved their teaching to an online environment due to the Covid-19 outbreak. Karlstad University Library in Sweden made a number of changes in order to reduce the spread of infection while at the same time maintaining a high level of library services to its users. Opening hours were drastically reduced. All study spaces were closed. Most of the staff were working from home. A new virtual reference desk via Zoom was launched to increase the library office hours. Since things happened fast, the internal staff training was done while at the same time providing the new reference service to the users. Some initial mistakes were made but in general, this ‘learn-as-you-go method’ worked surprisingly well.
Published
2020-10-02
How to Cite
1.
Harnesk J, Eriksson M-L. Serving library users during a pandemic: the case of Karlstad University Library, Sweden. JEAHIL [Internet]. 2Oct.2020 [cited 28Oct.2020];16(3):18-1. Available from: http://ojs.eahil.eu/ojs/index.php/JEAHIL/article/view/406
Section
Feature Articles